Answers for a smoother shopping experience.
Find helpful answers about ISONEX orders, products, payments, delivery, tracking, returns, refunds, cancellation and customer support.
Customer questions answered clearly.
For faster help, keep your order number, registered mobile number, email ID, payment proof and product photos ready before contacting support.
01 What is ISONEX?
ISONEX is a premium online shopping store operated by ISONEX IMPEX PRIVATE LIMITED. The website is created to provide a smooth, secure and customer-friendly shopping experience.
02 What type of products are available on ISONEX?
ISONEX may offer fashion, lifestyle, daily-use products, premium shopping essentials and other products listed on the website from time to time.
03 How do I place an order?
Visit the product page, select the required product option, add it to cart, enter shipping details, choose a payment method and complete checkout.
04 Do I need an account to shop?
Creating an account helps you view order history, manage addresses, track orders and contact support easily. Guest checkout may depend on website settings.
05 How can I track my order?
You can track your order from the Order Tracking page using your order details. The tracking page URL is /order-tracking/.
06 When will my order be dispatched?
Dispatch depends on order confirmation, payment status, product availability, warehouse processing and courier pickup schedule.
07 How long does delivery take?
Delivery time depends on your location, courier serviceability, product availability, dispatch time and courier partner updates.
08 Do you provide free shipping?
Free shipping may be available during offers or above selected order values. Applicable shipping charges, if any, will be shown at checkout.
09 My payment was deducted but order is not confirmed. What should I do?
Please wait for a short time and check your email or account order section. If the order is still not visible, contact support with transaction ID, payment proof, registered email ID and mobile number.
10 Are online payments secure?
Payments should be completed only through the official ISONEX checkout page. Never share OTP, card PIN, UPI PIN or sensitive banking details with anyone.
11 Can I cancel my order?
Orders can usually be cancelled before dispatch. Once the order is shipped, cancellation may not be possible and return policy conditions may apply.
12 How can I request a return?
You can request a return through My Account or Contact Support. Please share order number, reason, product photos, packaging photos and registered contact details.
13 Which products are eligible for return?
Return eligibility depends on the return policy. Generally, products should be unused, undamaged, unwashed, unaltered and returned with original tags, labels and packaging.
14 Which products may not be returnable?
Used, damaged-by-customer, altered, washed, customized, hygiene-sensitive or clearly marked non-returnable products may not be eligible for return.
15 What should I do if I receive a damaged product?
Contact support with your order number, product photos, packaging photos and issue details. The team will review your request as per policy.
16 What should I do if I receive the wrong product?
Share your order number, received product photos, packaging photos and clear issue details. After verification, support will guide you as per policy.
17 How long does refund processing take?
Refund timelines depend on approval, product inspection, payment method, bank processing and payment gateway timelines. Approved refunds are processed as per refund policy.
18 Can I change my shipping address after placing an order?
Address change may be possible only before dispatch. Contact support quickly with order details if you entered an incorrect address.
19 What details should I share with support?
Please share order number, registered email ID, mobile number, issue description, payment proof if payment-related, and product photos if the issue is product-related.
20 How can I contact ISONEX support?
You can use the Contact Support page for order, payment, delivery, return, refund, product-related queries and complaints. Support URL: /contact-support/.
ISONEX IMPEX PRIVATE LIMITED
For official customer support and grievance assistance, customers can contact ISONEX using the details below during working hours.
Submit your issue through our dedicated support page.
For order support, payment issue, delivery delay, return request, refund query, wrong product or damaged item complaint, please use the Contact Support page.